Settings
Roles, integrations and workspace configuration
Roles & access
Access and reporting can be restricted by role and geography. Switch role below to see how the platform adapts.
Group Executive
Full read across all countries, regions and stations
Country Manager
Full access within their country; read-only across group
Regional Manager
Full access within their region
Station Manager
Full access within their station only
Contact Centre Manager
Full access to inbox, QA, contact-centre metrics; read reputation
Quality Manager
Full access to QA workspace, read-only across other areas
Customer Service Agent
Inbox only, restricted to assigned queue and station
Administrator
System configuration, users, integrations, roles
Data sources — pull real reviews
Scrape a public Google Business / Maps page via Firecrawl, or import a CSV export from any provider. Ingested reviews land in the Unified Inbox with AI-suggested responses.
Tip: open the location on Google Maps, click "Reviews", then copy the URL.
Expected columns: author, rating, text, date (case-insensitive).
Channel integrations
Google Business Profile
42 locations · syncing every 15m
Trustpilot
1 domain · syncing hourly
Facebook Pages & Messenger
5 pages connected
Instagram
3 profiles connected
Web chat (Logicdialog)
Widget deployed
Email (Support Inbox)
support@europcar.demo
WhatsApp Business
Not yet connected
AI configuration
AI-generated response drafts
Auto-suggest tone based on sentiment
Require manager approval for 1-star review responses
AI quality scoring on all resolved interactions
Auto-cluster new operational themes weekly