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Reputation Operations

Command Centre Unified Inbox Reputation Operational Insights Contact Centre Quality Assurance Reports Settings

Prototype · Synthetic data

Workspace

Filters

Reports

Build, schedule and export reports across the platform

Report builder

Date range

Scope

Channels

Google Trustpilot Facebook Messenger Instagram Web chat Email

Metrics

Reputation

Avg rating Rating change Review volume Response rate Response time Sentiment mix

Contact centre

Interactions handled SLA achievement First-response time Escalation rate FCR AI acceptance

Quality assurance

Overall QA Empathy Policy compliance Personalisation Resolution

Operational issues

Theme volumes Severity mix Time to resolve Assigned owners

Saved & scheduled

Weekly Executive Summary
Every Monday, 08:00
UK Station Performance
Every 1st of month
Quality trend by agent
Bi-weekly
Complaint themes — Ops
Daily digest