Reputation
Group → country → region → station
Average rating
4.01+0.1 vs prev
Reviews (30d)
3,382+8%
Response rate
83%+2pp
Avg response time
3.4h−0.5h
Ratings trend
Country performance
United Kingdom4.02 · 1283 reviews
France4.03 · 748 reviews
Germany4.03 · 612 reviews
Spain4.05 · 420 reviews
Italy3.9 · 319 reviews
Top positive themes
- Helpful staff
- Clean vehicles
- Fast return
- Airport convenience
Top negative themes
- Long queues
- Deposit refunds
- Unexpected charges
- Vehicle cleanliness
Recurring complaints
- Damage disputes
- App usability
- Waiting at pickup
- Rude staff (LHR, BER)
16 stations
| Station | Country | Region | Rating | Movement | Reviews (30d) | Response rate | Response time | Negative sentiment | Open issues |
|---|---|---|---|---|---|---|---|---|---|
| London Heathrow | United Kingdom | Greater London | 3.6 | 0.4 | 412 | 78% | 4.2h | 38% | 6 |
| Berlin Brandenburg | Germany | Berlin | 3.7 | 0.2 | 167 | 74% | 4.6h | 30% | 4 |
| Manchester Airport | United Kingdom | North West | 3.8 | 0.3 | 198 | 71% | 5.4h | 31% | 4 |
| Rome Fiumicino | Italy | Lazio | 3.8 | 0.1 | 176 | 78% | 4.1h | 28% | 3 |
| Birmingham Airport | United Kingdom | West Midlands | 3.9 | 0.0 | 156 | 76% | 4.8h | 27% | 3 |
| Paris Charles de Gaulle | France | Île-de-France | 3.9 | 0.1 | 356 | 82% | 3.6h | 26% | 4 |
| Paris Orly | France | Île-de-France | 4 | 0.1 | 214 | 85% | 3h | 22% | 2 |
| Barcelona El Prat | Spain | Catalonia | 4 | 0.1 | 231 | 83% | 3.4h | 23% | 3 |
| Milan Malpensa | Italy | Lombardy | 4 | 0.1 | 143 | 84% | 3.2h | 22% | 2 |
| London Gatwick | United Kingdom | Greater London | 4.1 | 0.1 | 287 | 84% | 3.1h | 22% | 3 |
| Frankfurt Airport | Germany | Hesse | 4.1 | 0.0 | 244 | 86% | 3h | 20% | 2 |
| Madrid Barajas | Spain | Community of Madrid | 4.1 | 0.0 | 189 | 85% | 3.1h | 21% | 2 |
| Nice Côte d'Azur | France | Provence-Alpes-Côte d'Azur | 4.2 | 0.2 | 178 | 87% | 2.8h | 19% | 2 |
| Bristol Airport | United Kingdom | South West | 4.3 | 0.2 | 122 | 88% | 2.6h | 16% | 1 |
| Munich Airport | Germany | Bavaria | 4.3 | 0.1 | 201 | 89% | 2.5h | 17% | 1 |
| Edinburgh Airport | United Kingdom | Scotland | 4.4 | 0.1 | 108 | 91% | 2.2h | 14% | 1 |