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Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Car was fine, staff were polite. Pickup process could be quicker but overall no complaints.

Everything as expected. Nothing exceptional but nothing bad either.

App is a bit clunky when trying to modify a booking. Ended up calling instead.

Fantastic experience! Sofia at the desk was incredibly helpful, upgraded us at no extra cost. The car was immaculate.

Fantastic experience! Sofia at the desk was incredibly helpful, upgraded us at no extra cost. The car was immaculate.

Smooth pickup, no queues, car ready and clean. Return took two minutes. Will use again.

Smooth pickup, no queues, car ready and clean. Return took two minutes. Will use again.

Good service overall. The car was clean and modern. Return process very efficient.

Good service overall. The car was clean and modern. Return process very efficient.

Amazing! Best rental experience I've had in years. Staff went above and beyond.

Amazing! Best rental experience I've had in years. Staff went above and beyond.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Still waiting for my €350 deposit refund after 21 days. Nobody responds to emails. This is theft.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Charged £180 for a scratch that was already documented on the check-in sheet. Photo evidence attached below.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

Queue at Heathrow was over an hour. Only one agent on the desk. Missed my dinner reservation.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

The staff at the desk were rude and dismissive when I raised a concern about the vehicle. Very poor service.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Windscreen chip on collection wasn't noted. On return I was blamed. Took an hour to resolve.

Car was fine, staff were polite. Pickup process could be quicker but overall no complaints.

Everything as expected. Nothing exceptional but nothing bad either.

App is a bit clunky when trying to modify a booking. Ended up calling instead.

Fantastic experience! Sofia at the desk was incredibly helpful, upgraded us at no extra cost. The car was immaculate.

Fantastic experience! Sofia at the desk was incredibly helpful, upgraded us at no extra cost. The car was immaculate.

Smooth pickup, no queues, car ready and clean. Return took two minutes. Will use again.

Smooth pickup, no queues, car ready and clean. Return took two minutes. Will use again.

Good service overall. The car was clean and modern. Return process very efficient.

Good service overall. The car was clean and modern. Return process very efficient.

Amazing! Best rental experience I've had in years. Staff went above and beyond.

Amazing! Best rental experience I've had in years. Staff went above and beyond.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Absolutely disgusting car. Filthy interior, food wrappers under the seats and it smelled of smoke. Waited 40 minutes at the desk on top of that.

Booked a mid-size, got told none available on arrival and was upgraded to a van I couldn't drive comfortably. Ruined our weekend.